![]() ![]() Or you can insert a formal training record in the learning journal that is completed and forwarded to whoever it is that tracks training. This can serve as an informal training record. It can be as simple as a detailed task list that the learner can review and mark off when completed. Upon completion of the training, the learner runs through a self-assessment. Use a calendar or schedule to list the practice activities. The peer coach facilitates the hands-on instruction or practice activities that correspond with the elearning module. It’s a great way to find and fill gaps in understanding. This helps her assess the learner’s level of understanding prior to doing some hands-on activities. In addition, the peer coach has review questions to pose after the elearning is complete. Inside the journal you can ask some review questions. It can be used to take notes and jot down quick questions to ask later during the time with the peer coach. The learner uses the journal to follow along with the elearning course. ![]() Each module combines some elearning with hands-on instruction. The goal is to keep it flexible and manageable. The training program is broken into chunks or modules. Here’s a rough breakdown of how I’ve used the learning journals in the past: I usually include a formal record of completion that can be forwarded to the manager or human resources department if needed. For the organization, the journal acts as a record for the training program. For the learner the journal can be used as a personal work manual that contains key information, personal notes, and other resources relevant to the job, even after the initial training period. Often during the training time (especially with elearning courses) we only get one shot at the information. It sets expectations for the training program with specific activities. By including a calendar of activities and objectives, the journal acts as a map for the learning process. It also has the benefit of complementing both the learner’s schedule and that of the peer coach. ![]() Elearning courses let you compress a lot of the instruction and content which can save time during the training. The learning journal is used as a bridge between the learning that happens in the elearning course and what happens in the real work environment. Connects elearning to real world activities.The Value of a Learning Journalīefore we look at how to set up the learning journal, let’s review where it adds value: So in today’s post we’ll look at the basic structure of the learning journal and how you could use something like it to complement your elearning courses. I received a lot of questions about the learning journal. So it is well concluded that retail companies should introduce training of employees which will enhance their performance and will help them deliver a better customer service and definitely customers will be satisfied.In an earlier post we looked at how to combine elearning with an on-the-job mentoring program. Similarly the results confirmed the moderating role of job autonomy between employee training and customer satisfaction. Also, the results of the study supported the highly significant mediating role of employee performance on the association between employee training and customer satisfaction. From results it was observed that there was a positive association between employee training and customer satisfaction. In statistical analysis to draw conclusions analytical tools such as reliability, correlation, and regression analysis were used. Sample consists of 224 employees and data collection was done by the distribution of structured questionnaires through convenience sampling technique. The study was conducted by cross-sectional survey among employees and customers of selected organizations of Rawalpindi and Islamabad cities, respectively. This study focused on proposed hypothetical model to explore the association between employee training and customer satisfaction of retail sector in Pakistan, while observing employee performance in mediating role and job autonomy in moderating role. Article Author: Muhammad Hammad Shah,Muhammad Waseem Shah,Syeda Fareeha Gul Abstract ![]()
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